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Tutti COVID guarantee


Written by Gabriel I

Published Apr 21, 2021

COVID cancellation guarantee

We understand that it is difficult to make plans with certainty at the moment due to changing lockdown restrictions and the need to self-isolate. We are pleased to offer this Covid Cancellation Guarantee so that you can book with the confidence that you can obtain a full refund or rebook in the event you need to change your plans due to covid-19.

Guarantee Terms

1           We agree to provide a full refund or rebook your reservation (subject to availability) with no administration fee in the event that:

1.1           the host cannot open due restrictions imposed as a result of covid-19 (including but not limited to national lockdown, local lockdown or closure on the advice of Public Health England); or


1.2           the person making the booking or any member of their party is unable to travel to the host’s premises due to restrictions imposed as a result of covid-19; or


1.3           the person making the booking or any member of their party has tested positive with covid-19, has symptoms of covid-19 and is awaiting a test result or is required to quarantine or self-isolate as a result of the current covid-19 government guidelines.


2          The host requests that you provide as much notice as possible in the event that you become aware of the need to cancel or rebook a confirmed reservation but will honour the above guarantee up to the time of commencement of your confirmed reservation.


3          If you choose to rebook the dates and the cost of the new booking is higher than your original booking, you will need to pay the difference to the host.


4          All other booking terms and conditions remain unchanged.

If you have any questions, please contact us at

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